Terms of Service

1. The service

KHPOS is software for shops: products and stock, sales with KHQR or cash, an online shop page that sends orders to your Telegram, reports, staff roles and Telegram reminders and alerts for your staff. We may improve, change or remove features over time. If we remove something important you pay for, we will tell you in advance.

KHPOS does not take payments from your customers. Payments between you and your customers (KHQR, cash or anything else) happen outside the service, and you are responsible for them.

2. Your account

You must give accurate information when you sign up and keep your password and sign-in methods safe. You are responsible for everything done with your account, including by staff you add.

You decide which staff can use your shop and what their roles allow. Remove or disable staff who should no longer have access.

You must be at least 18 years old, or the age of majority where you live, to create an account.

3. Free trial, price and billing

Each new shop gets a free trial of 30 days. No card is needed to start.

After the trial, the service costs $23.99 per month, tax included where tax applies. Prices are shown in US dollars. We will tell you at least 30 days before any price change that affects you.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Your subscription renews every month on the same date until you cancel. If a payment fails, you have a short grace period to update your payment details; after that your shop may be paused until the payment succeeds.

4. Cancelling

You can cancel any time in Settings → Billing. Your shop keeps working until the end of the period you have paid for, and you will not be charged again.

Refunds follow our Refund Policy (khpos.app/refund): a full refund if you ask within 14 days of your first payment.

5. Your data

Your shop's data (products, stock, sales, orders, customer details you enter, photos, staff and settings) belongs to you. We use it only to run the service for you, as described in our Privacy Policy (khpos.app/privacy).

You are responsible for having the right to the data you put in the service, including your customers' details, and for using it lawfully.

You can export product lists and reports to CSV at any time. If you close your account, contact us to have your shop's data deleted.

6. Acceptable use

Do not use the service to:

• break the law, including consumer, tax and data-protection laws;
• sell illegal, counterfeit or dangerous goods;
• send spam or unwanted messages through the Telegram bot;
• upload content you do not have the right to use, or that is abusive or harmful;
• try to access other shops' data, overload the service, or get around its limits and security.

We may suspend or close accounts that break these rules. Where it is reasonable, we will warn you first.

7. Third-party services

Parts of the service rely on others: Telegram (bot, staff app and orders), Google (optional sign-in), Paddle (billing), Cloudflare (hosting and storage) and, if you choose to import, Loyverse. Their own terms apply to your use of them, and we are not responsible for their services.

8. Availability and warranties

We work to keep KHPOS running and your data safe, but the service is provided "as is" and "as available". We cannot promise it will never be interrupted or free of errors. Keep your own records of anything you cannot afford to lose.

9. Limitation of liability

To the extent the law allows, we are not liable for indirect or consequential losses (such as lost profits, sales or data), and our total liability to you for any claim is limited to the amount you paid us in the 3 months before the claim. Nothing in these terms limits liability that cannot be limited by law.

10. Ending the agreement

You can stop using the service and cancel any time. We can end the agreement with 30 days' notice, or straight away if you seriously break these terms. When it ends, your access stops; ask us within 30 days if you want your data exported or deleted.

11. Changes to these terms

We may update these terms. We will post the new version here with a new date and, for important changes, tell you by email or in the dashboard before they take effect. Using the service after that means you accept the new terms.

12. Law

These terms are governed by the laws of the Kingdom of Cambodia. We will try to solve any disagreement with you directly first.

13. Contact

Questions about these terms: support@khpos.app.