Refund Policy

1. First payment: 14-day refund

If you are not happy after your first paid month, ask within 14 days of your first subscription payment and we will refund that payment in full. No questions asked.

2. Later payments

After that, payments are not refunded, including for partly used months. You can cancel any time in Settings → Billing: your shop keeps working until the end of the month you have paid for, and you will not be charged again.

If you were charged by mistake (for example twice, or after you cancelled), contact us and we will put it right.

3. How to ask for a refund

Email support@khpos.app from your account email with your shop name. Our payments are processed by Paddle, our merchant of record, which issues the refund to your original payment method. Refunds usually arrive within 5 to 10 working days, depending on your bank.

4. Your legal rights

This policy does not affect any rights you have under the consumer laws that apply to you.